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How predict4d Handles Your Personal Data

This Privacy Policy sets out exactly what data predict4d collects when you open an account, make a deposit, or contact support — and how we keep it secure.

Account data kept secureTouch 'n Go eWallet, Boost, GrabPay payment data protectedYour right to access your own dataClear opt-out pathsAvailable where local law permits
predict4d How predict4d Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply consistent data handling practices across every part of your account — from the moment you verify your email to when you request a withdrawal back to your Boost or GrabPay wallet. Each layer below reflects how we approach your data in practice, not just in principle.

Encryption in Transit

All data moving between your device and our servers is encrypted using SSL. This covers login credentials, payment references from Touch 'n Go eWallet or FPX, and any support messages you send.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can accept, reject or customise cookies at any time through the preference panel in your browser.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by law. Once that period expires, personal data is deleted or anonymised on a scheduled cycle.

Third-Party Access

We share data only with payment processors handling your GrabPay, Boost or DuitNow transactions, and with authorities where the law requires it. No marketing data brokers. No unsolicited third-party sharing.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, reach out through any of the channels below. We aim to respond to data-related requests within a reasonable period and will confirm receipt when your message arrives.

Live Chat Start a live chat session from the account page. For data requests, state your account email and the specific information you need — we'll verify your identity before proceeding.
Email Support Send your data request or privacy concern to our support email. Include your registered account email so we can locate your record and respond accurately to your request.
Account Settings Some data preferences — such as marketing communications — can be managed directly inside your account settings. Log in, head to the privacy section, and toggle your preferences from there.

Common Questions About Your Privacy on predict4d

These are the questions we see most often when it comes to how your data is handled. If yours isn't covered here, reach out via live chat or email and we'll address it directly.

We collect your name, email address, phone number, and account credentials on registration. Transaction references from Touch 'n Go eWallet, Boost or GrabPay deposits are also logged for verification purposes.

Yes. Send a data access request to our support email or via live chat, including your registered account email. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

We share data only with payment processors directly involved in clearing your deposit or withdrawal — such as your chosen e-wallet provider — and with authorities where law requires it. We do not sell your data.

We retain your account data for a legally required period after closure. Once that retention window closes, your personal data is deleted or anonymised according to our scheduled data review cycle.

Log into your account, go to the privacy or notification settings, and switch off marketing communications. You can also unsubscribe directly from any email we send you using the link at the bottom of the message.

We record transaction references and amounts for reconciliation but do not store your full wallet credentials, card numbers or PIN. Your payment provider handles authentication on their end, not ours.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.