Reference

What You Agree To When You Use predict4d

These terms set out the rights and responsibilities that apply when you access predict4d, wherever local law permits. Whether you deposit via Touch 'n Go eWallet, Boost or GrabPay, or simply browse the lobby, the same policy framework applies to your account.

Account holder termsMalaysian jurisdiction contextPrivacy & data handlingCookie policyDispute contact path

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DATA & SECURITY

How We Handle Your Data and Account Security

Your account data is handled with access controls, encrypted transmission and a defined retention policy. We do not share personal data with third parties outside of what is necessary to process your payments — such as routing a Boost or DuitNow transaction — or to meet a lawful request. You have the right to ask what data we hold on you, and to request corrections.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period lapses, data is deleted or anonymised according to our internal retention schedule.

Cookie Policy

We use session cookies to keep your login active and preference cookies to remember your last used payment method — for example, whether you last checked out with GrabPay or Touch 'n Go eWallet.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will place a hold on your account.

Requesting Changes

To correct or delete personal data on your account, submit a written request via email with your account ID. We will confirm receipt and act within the timeframe the law requires.

How Our Legal Framework Applies to Your Account

predict4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to predict4d is conditional on local law in your region — if you are in Malaysia and local law permits, these terms govern your account from the moment you register. The terms cover account creation, wallet activity, payment processing and how we handle disputes. When

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you add funds through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, the transaction is processed under the same policy framework that governs your account as a whole — there is no separate set of rules for different payment rails. We retain the right to
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suspend or terminate accounts where terms are breached, where fraudulent activity is detected, or where access from your region becomes restricted by applicable law. Changes to these terms are posted on this page; continuing to use your account after a posted change constitutes acceptance. If any
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clause is found unenforceable in your jurisdiction, the remaining clauses remain in effect. For questions about how a specific policy clause applies to your account, reach our support team through live chat or email before raising a formal dispute — most questions are resolved at that
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stage without escalation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us About a Legal or Policy Matter

If something in our terms is unclear, or you need to raise a concern about your account or a transaction — including payments made via Touch 'n Go eWallet or GrabPay — these are the three ways to get a response from our team. Players in Kota Bharu and across Malaysia can use the same channels.

Live Chat The fastest path for policy questions tied to your account. Open the chat window from any page — we aim to respond during active support hours.

Email Support For formal legal queries, account-review requests or written records of a dispute, email is the right channel. Keep your account ID ready.

Account Help Centre The Help Centre covers common policy questions — account access rules, payment terms, data requests — before you need to contact us directly.

Common Questions About Our Terms and Your Rights

These are the questions we see most often when someone wants to understand their rights, what data we hold, or how our terms apply to a specific situation. If yours is not covered here, live chat or email will get you a direct answer.

Access depends on whether local law in your region permits it. Where it does, your account and the full platform are available. We do not restrict by city or state within permitted regions.

Send an email to our support team with your account ID and a clear data-access request. We will confirm receipt and respond within the period required by applicable Malaysian data law.

Payment data is shared only to the extent necessary to process your transaction — for example, routing a Touch 'n Go eWallet or FPX transfer. We do not sell or pass on your data for marketing.

We retain transaction and account records for the period required by law, then delete or anonymise them. You can request confirmation of deletion once the retention period has passed.

Updated terms are posted on this page with the revision date. Continuing to use your account after the update takes effect means you accept the revised terms. Check back here if you want to track changes.

Start with live chat or email — most account disputes are resolved there without escalation. If the matter remains unresolved, our email channel is the path for a formal written dispute record.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Infopredict4d Deposits & Withdrawals

What You Agree To When You Use predict4d

How We Handle Your Data and Account Security

Data Retention

Cookie Policy

Account Security

Requesting Changes

Reach Us About a Legal or Policy Matter

Common Questions About Our Terms and Your Rights

01 Can I access predict4d from anywhere in Malaysia?

02 How do I request a copy of the data predict4d holds on me?

03 Does predict4d share my payment details with third parties?

04 What happens to my account data if I close my account?

05 How will I know if the legal terms change?

06 Who do I contact if I disagree with a decision made under these terms?

Legal

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